Starting therapy can feel like a big step. Our team will guide you through the process and make getting support as simple and straightforward as possible.
The type of referral you need will depend on the service you are accessing and how your appointments are being funded.
If you would like to access Medicare-rebated psychological therapy, you will need a referral from your GP or psychiatrist. For psychiatry appointments, a referral from a GP or other appropriate medical practitioner is required.
Referrals are not required for private clients. We also accept referrals for WorkCover, TAC, NDIS and Employee Assistance Program (EAP) clients.
If you are unsure what type of referral you need, please contact our Admin Team to discuss your options.
You can complete our intake questionnaire either before or after you have your referral.
The questionnaire takes approximately 20 minutes to complete and asks for brief information about:
We will also collect payment details and provide clear information about our service and policies.
Once submitted, your information will be carefully reviewed by a senior member of our clinical team. We will consider your circumstances, the type of support you are seeking and any preferences you have expressed when determining the most appropriate clinician or service for you. If you have a preferred clinician, please let us know.
If you have any questions, please contact our friendly Admin Team by phone or email on weekdays between 9.30am and 3pm.
Our Admin Team will contact you within approximately one week of receiving your completed Intake Questionnaire. They will discuss the next steps with you and, where appropriate, arrange your first appointments.
Most sessions are delivered via telehealth (video or phone). If you would like to test your setup beforehand, our Admin Team can arrange a brief practice session. Your appointment link will be emailed to you three days before each session.
A limited number of face-to-face appointments are available in Mansfield, Victoria. Please let us know if you would prefer an in-person session and we will advise on availability.