Starting therapy can feel like a big step. Our team will guide you through the process and make getting support as simple and straightforward as possible.
If you would like to access Medicare-rebated sessions, book a Long Consultation with your GP to request a Mental Health Care Plan and a referral.
If you would prefer to see one of our Mental Health GPs, who can communicate with your regular doctor, contact our friendly Admin Team to arrange an appointment.
Referrals are not required for private clients. We also accept referrals for WorkCover, TAC, NDIS, and Employee Assistance Program (EAP) clients. Please contact Admin to discuss these options.
You can reach our Admin Team by phone or email - whichever is easiest for you.
If you have a GP referral, we will ask you to provide a copy. Our team will collect some basic details (such as your contact information), explain our fees and out-of-pocket costs, and email you a link to complete our secure online Intake Questionnaire.
Our Intake Questionnaire asks for brief details about:
Your information is carefully reviewed by a senior psychologist to ensure you are matched with the clinician best suited to support you. If you have a preferred clinician, please let us know.
We will also collect payment details and provide clear information about our service and policies. Fees can be found in the New Patient Handout below.
Our Admin Team will contact you within approximately one week of receiving your completed Intake Questionnaire. They will let you know which clinician has been recommended and schedule your first appointments.
Most sessions are delivered via telehealth (video or phone). If you would like to test your setup beforehand, our Admin Team can arrange a brief practice session. Your appointment link will be emailed to you three days before each session.
A limited number of face-to-face appointments are available in Mansfield, Victoria. Please let us know if you would prefer an in-person session and we will advise on availability.
New Patient Handout
Please download Patient Information Handout which explains how to engage with our service.