frequently asked questions

Our therapy  sessions usually run for just under one hour.

The cost varies with the type of consultation and the professional background of your therapist.  It is best to discuss fees with us prior to your first session. You may be eligible for a Medicare rebate, which will reduce your personal cost substantially. 

Unfortunately, some Medicare changes came into effect 1st November 2025, which mean that currently patients are only able to access GP Telehealth mental health appointments if they have seen the GP in person within the past 12 months. Our GPs are continuing to see patients where possible, offering appointments at a low private fee. Please contact us to discuss.

Our therapy services are supported by Medicare when you have a referral, in the form of a Mental Health Care Plan, from your GP, psychiatrist or paediatrician.  Under this Plan, you can access up to 10 Medicare-rebated sessions per calendar year. You need a new referral every 6 sessions.

We are registered as providers with Private Health funds. Some funds will provide rebates for psychological services. It is advisable to check with your specific fund as to whether your 'extras cover' includes psychological services and the amount of repayment, prior to your first session. Note that you can only use one form of rebate (i.e., either Medicare or Private Health) for each session.

We provide services under Employee Assistance Programs set up by individual organisations to support the wellbeing of their staff.  This could enable you to access at least 3 initial sessions that are fully covered.  We also provide NDIS, WorkSafe and TAC-funded consultations.  For these third-party payers you pay for your session on the day and then seek reimbursement from the insurer yourself. 

No, our GP service is dedicated to the management of mental health conditions.  With your permission, we can communicate with your Primary GP.

We require 24 business hours notice minimum of any cancellation of appointment.  Appropriate notice of a cancellation will not incur a fee. Less than 24 hours notice of a cancellation will incur a fee of 50% of the hourly fee, while 'no-shows' will be charged at the full rate. The invoice must be paid before further bookings can be made.

We offer a broad range of evidence-based therapies, including Cognitive-Behavioural Therapy (CBT), Interpersonal Psychotherapy (IPT), Acceptance and Commitment Therapy (ACT) and other mindfulness-based therapies.   We also have staff trained in delivering Eye Movement Desensitisation and Reprocessing (EMDR) therapy, and two who provide relationship and family counselling.

As a service, we  have a particular interest in the use of lifestyle interventions for the promotion of mental health and wellbeing.  This includes nutrition, exercise, stress management, social connectedness, and sleep.   

Collected Minds is unable to provide crisis services.  If you or someone you know is in crisis, please call one of the crisis services below:

• Lifeline 131114
• Emergency Services 000